Serverpronto is handing out credit card info over the public world wide web. Do not use their business. More on this later.
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58 Comments
BEWARE of serverpronto! I had two servers hosted there and attempted to cancel one which was not being used much. After taking the server down they invoiced me for another quarter. When I attempted to tell them I didn’t want it they informed me I still had to pay because I didn’t follow the proper protocol in cancelling.
To make matters worse they took my other site offline and invoiced me $320 for non-payment. I spoke to several people and noone would help. Even after paying the invoice on the server I wasn’t using they would not put the other server back online. When I asked if they could put it back online for an hour they said NO. Not until I paid the $320 late fee. $320 is like 1000% above what I was paying monthly.
Long story made short they will hold your server hostage until you pay, so beware.
Their abuse team takes forever to do anything. I saw a fraud site up for a whole week before and they didn’t do anything. I eventually reported it to the owner of the site and they took it down.
email me your story…
Serverpronto billed me $320.40 non-payment penalty even though their TOS states $7.95 late fee. Though I can choose to pay the full amount and save time, such business practice makes me so uncomfortable that I decided to take further action if there are enough people to join. If you have similar experience, or other billing related complaints, and would like to file a lawsuit together, please email serverprontocomplaint@gmail.com with the following information:
1. your contact email address, this will be used by me to contact you about future progress on monthly or bi-monthly basis.
2. a brief anonymous complaint including date and the amount of unauthorized charge(s), and your consent that this anonymous information can be published on the web in the future so more people can know what we are doing.
3. The amount you want to recover from serverpronto. This information will be sent to the lawyer for evaluation.
I plan to wait until there are enough responses, and look for an attorney, I will keep you posted, and eventually, whether you want to participate in the lawsuit or not is your choice.
In the mean time, if you believe that you were or are an victim of predatory business practice, you can file a complaint with Attorney General Of Florida federal government agencies:
ic3.gov
ftc.gov
Other:
BBB (which cannot do much in my opinion except gives a bad rating)
This page seems to not accepting long comment and url, so my post is split in 3 parts without url.
I also missed a single payment because I thought I too had properly canceled my account. My hard drive died in their machine and they reformatted it on me. I lost everything and they still wouldn’t just cancel my account. I had to fax in a ridiculous sheet of paper with a Credit Card number. I was hit with a 300 dollar charge. That is just absurd. Do not use this awful service provider …
Serverpronto is a huge scam. Their servers fail often, customer service is non-existent and actual cost of hosting is very high as they charge for customer service, addl. bandwidth and host of other heads. Worse, they do not accept your cancellation request and keeps on charging your credit card illegally. I am a victim of this scam where they misused my credit card information to charge my card though I canceled their services.
Report them to the Federal Trade Commission at http://www.ftc.gov . They take crooked dealings like this very seriously.
How do you know they take them very seriously? Serious as opposed to what? What things are they not serious about besides this? Do you think Cobra Commander from GI Joe enjoyed his action figure and do you think he had sexual relations with Destro… I think that is the underlying problem here.
Hi guys.
I review your comments about serverpronto.com service and I want you share with you my point of view and a problem I have/had with them:
Since three months more or less. I purchase a second server (I had there a server already so I decided to purchase a second one) and pay the total amount of this new server for $322.15 USD.
A couple of weeks before that, I experienced setbacks like they used to duplicate invoices (they call these “mistakes”) with the porpoise to charge you twice if you have a credit card… Well, in this time my credit card I provide them was cancel (thanks to god), so any charge was not possible.
After four days more less that I pay them, they automatically cancel my service, their excuse was that I could not have any reason for be “angry” about the technical support and the abusive way they treat clients and try to charge twice, etc excusing this as a “technical mistakes that administration area do”.
After they cancel my service and AFTER I PAID THEM AND CALL THEM DAILY, they stay agree to refund me, has passed already three months since that and nothing is yet in my credit card concerning a refund by their part.
Their excuse goes far… they try to clean her hands by telling that they didn’t charge twice and that there is not any deserve refund and unknowing totally the situation, or at less try to unknowing it.
So if you have experiencing this type of problems, please post any message as possible you can where refer to web hosting and dedicated servers service and let the people know what kind of people are inside this company, so if you are deciding to buy there a server, take in mind because you could be the next guy to be defrauded and if you have already this service, make the necessary think for avoid they try to do the same with you.
So server pronto service sucks.
The worst service!!!
They only want to get our money!
Very slow network and support.
I try to cancel and get my money back but the denied….
Read our conversation:
Solon Zenetzis
Posted on 13 Jan 2009 12:56 AM
Hello
what happened with my account cancellation and refund???
Solon Zenetzis
Posted on 15 Jan 2009 01:30 AM
Ticket Opened by Customer
Reason Specified: Why you don’t answer to me???
Solon Zenetzis
Posted on 15 Jan 2009 01:31 AM
Why you don’t answer to me??
SP1504
Posted on 15 Jan 2009 06:36 AM
Your account has been canceled, I did a brief search of your past tickets and did not see any offering of a refund. If you have a ticket number or correspondence with a staff member offering you a refund, please let me know.
Thank you,
Serverpronto
Solon Zenetzis
Posted on 16 Jan 2009 05:11 PM
Ticket Opened by Customer
Reason Specified: 07051970
Solon Zenetzis
Posted on 16 Jan 2009 05:13 PM
I don’t have a refund offer and I want my money back
I prepay for 3 months for something that doesn’t work properly.
Do the refund now
SP1504
Posted on 18 Jan 2009 08:11 AM
I can not offer you a refund simply because the customer asks for it, I have to be able to justify the reason for submitting refund requests to the billing department.
Use of ServerPronto/Infolink Service constitutes acceptance and agreement to ServerPronto/Infolink’s AUP as well as ServerPronto/Infolink’s TOS (Terms of Service)
IMPORTANT NOTICE: *All Payments To ServerPronto/Infolink Are Non-Refundable*
If you can provide me some details as to what was not working and any attempts you made to correct this issue with us, I will investigate your concerns.
Thank you,
Server
Solon Zenetzis
Posted on 18 Jan 2009 03:28 PM
When I sent you the cancellation form I write to you that your network is very slow. I don’t want to pay for something like this.
I am from Greece and if you compare it with other servers is at least twice slower.
Solon Zenetzis
Posted on 18 Jan 2009 03:42 PM
look your server:
tracert 200.35.148.188
traceroute to 200.35.148.188 (200.35.148.188), 30 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 0.816 ms 0.917 ms 1.035 ms
2 loopback2004.med01.dsl.hol.gr (62.38.0.170) 28.949 ms 33.117 ms 34.567 ms
3 62.38.99.49 (62.38.99.49) 38.493 ms 42.205 ms 51.996 ms
4 tengigaeth00-01-00-02.med00.ccr.hol.gr (62.38.97.29) 51.848 ms 53.187 ms 56.676 ms
5 ude202172.Frankfurt4.de.ALTER.NET (139.4.160.30) 58.365 ms 62.564 ms 68.239 ms
6 139.4.160.29 (139.4.160.29) 110.139 ms 112.500 ms 114.667 ms
7 ge-0-2-0.XR2.FFT1.ALTER.NET (149.227.18.101) 118.301 ms 92.673 ms 98.701 ms
8 so-2-0-0.IL2.DCA4.ALTER.NET (146.188.4.25) 182.978 ms 151.071 ms 152.640 ms
9 0.so-7-0-0.IL4.DCA6.ALTER.NET (146.188.15.102) 159.566 ms 153.548 ms 157.407 ms
10 0.so-7-0-0.XL4.IAD8.ALTER.NET (152.63.32.125) 161.342 ms 155.972 ms 159.812 ms
11 0.ge-3-3-0.BR2.IAD8.ALTER.NET (152.63.40.229) 160.784 ms 0.ge-7-1-0.BR2.IAD8.ALTER.NET (152.63.41.161) 155.416 ms 157.520 ms
12 64.212.107.157 (64.212.107.157) 386.443 ms 200.730 ms 200.827 ms
13 PCCWGLOBAL-PANAMA-GIG-E.GigabitEthernet4-5.ar2.PTY1.gblx.net (146.82.33.238) 228.964 ms 221.491 ms 222.641 ms
14 * 18-144-35-200.serverpronto.com (200.35.144.18) 238.255 ms *
15 freeextra.com (200.35.148.188) 500.610 ms 505.267 ms 508.885 ms
look another server:
tracert nom-athinas.gov.gr
traceroute to nom-athinas.gov.gr (84.244.174.73), 30 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 0.509 ms 0.594 ms 0.700 ms
2 loopback2004.med01.dsl.hol.gr (62.38.0.170) 23.109 ms 27.025 ms 29.253 ms
3 gigaeth04-02-14.akr00.ar.hol.gr (62.38.99.77) 36.883 ms 40.352 ms 46.471 ms
4 tengigaeth00-00-00-02.med00.ccr.hol.gr (62.38.97.25) 48.919 ms 53.095 ms 54.566 ms
5 212.162.9.18 (212.162.9.18) 58.565 ms 60.678 ms 68.602 ms
6 212.162.9.17 (212.162.9.17) 114.425 ms 119.880 ms 121.282 ms
7 ae-42-99.car2.Frankfurt1.Level3.net (4.68.23.196) 159.101 ms ae-12-69.car2.Frankfurt1.Level3.net (4.68.23.4) 136.702 ms ae-32-89.car2.Frankfurt1.Level3.net (4.68.23.132) 133.708 ms
8 212.162.4.202 (212.162.4.202) 202.234 ms 194.644 ms 191.448 ms
9 xe-0-2-0.xcr1.amd.cw.net (195.2.25.49) 130.294 ms 102.329 ms 106.976 ms
10 ge-0-0-0.dcr1.amd.cw.net (195.2.25.118) 95.157 ms 106.001 ms 90.024 ms
11 so-4-0-0-bcr3.amd.cw.net (195.2.10.81) 105.290 ms 100.999 ms 101.115 ms
12 iar1.amd.cw.net (208.173.210.24) 104.817 ms 98.788 ms 100.132 ms
13 wedare-gw-AMD.cw.net (208.173.223.254) 74.780 ms 76.435 ms 80.866 ms
14 ge-1-1-0.M10.AMS.we-dare.net (217.148.164.93) 83.306 ms 87.489 ms 74.856 ms
15 nom-athinas.gov.gr (84.244.174.73) 79.221 ms 74.895 ms 77.089 ms
or another random example
tracert torry.net
traceroute to torry.net (209.160.73.163), 30 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 0.528 ms 0.667 ms 0.792 ms
2 loopback2004.med01.dsl.hol.gr (62.38.0.170) 25.637 ms 27.065 ms 34.984 ms
3 gigaeth04-02-14.akr00.ar.hol.gr (62.38.99.77) 38.654 ms 40.328 ms 44.303 ms
4 tengigaeth00-01-00-02.adr00.ccr.hol.gr (62.38.96.29) 49.465 ms 51.214 ms 54.415 ms
5 ude202174.de.customer.alter.net (139.4.100.130) 57.035 ms 60.751 ms 68.642 ms
6 pos-3-0.gw2.fft4.alter.net (139.4.100.129) 111.268 ms 118.517 ms 120.417 ms
7 ge-0-2-0.XR2.FFT1.ALTER.NET (149.227.18.101) 123.079 ms 103.630 ms 104.656 ms
8 so-2-0-0.IL2.DCA4.ALTER.NET (146.188.4.25) 187.474 ms 185.016 ms 187.776 ms
9 0.so-7-0-0.IL4.DCA6.ALTER.NET (146.188.15.102) 188.741 ms 160.599 ms 164.932 ms
10 0.so-7-0-0.XL4.IAD8.ALTER.NET (152.63.32.125) 168.600 ms 156.109 ms 159.759 ms
11 0.ge-3-3-0.BR2.IAD8.ALTER.NET (152.63.40.229) 160.498 ms 0.ge-7-0-0.BR2.IAD8.ALTER.NET (152.63.41.157) 154.894 ms 0.ge-3-3-0.BR2.IAD8.ALTER.NET (152.63.40.229) 157.051 ms
12 te-11-0-0.edge1.Washington4.level3.net (4.68.111.253) 159.729 ms 167.344 ms 171.246 ms
13 ae-32-89.car2.Washington1.Level3.net (4.68.17.132) 177.650 ms 184.102 ms 187.973 ms
14 ge6-2.core1.dca2.hopone.net (66.36.224.190) 188.678 ms 194.197 ms 196.093 ms
15 209.160.73.163 (209.160.73.163) 166.060 ms 171.501 ms 158.006 ms
SP1423
Posted on 19 Jan 2009 01:42 PM
Solon,
There are things that can be done to change the network you are working on.
These are the terms of cancellation you agreed to prior to ordering, sir.
We cannot change these. The cancellation will be processed accordingly.
Thank you.
Exactly the same issues with Server Pronto here, even reported my Credit Card as missing, so it would be blocked and they could not charge my Credit Card.
I send them a fax, they did not respond at all and send me a new fresh bill for the next 3 months.
I kept sending mails back that I allready send them a fax. They respond like we’ll investigate it and after a few weeks they send me new bills again.
That was in 2007, now in 2009 I still get billing e-mails from them, but I’m getting a bit irritated now, Never ServerPronto again!
Alex
Posted on 17 Dec 2007 01:03 PM
——————————————————————————–
A few weeks ago, I sent you a fax for signing out.
I still haven’t gotten any response to that.
No confirmation nothing.
I was using IP address 64.251.25.91-.92
I used your special quit Serverpronto form.
By the way I don’t accept excuses like the form wasn’t filled out correctly.
So we don’t need to respond.
I’ve blocked you from using my credit card.
So please don’t waste your time in the future sending me bills, because I’m not going to pay them.
SP1497
Posted on 17 Dec 2007 01:40 PM
——————————————————————————–
On what date did you sent the cancellation request?
Alex
Posted on 17 Dec 2007 02:26 PM
——————————————————————————–
It was on 12-04-2007…
SP1499
Posted on 18 Dec 2007 02:37 PM
——————————————————————————–
we are checking our records for your request
cancellation is pending
thank you for your patience
Alex
Posted on 17 May 2009 03:51 PM
——————————————————————————–
Ticket Opened by Customer
Reason Specified: NOT SOLVED!!!
Alex
Posted on 17 May 2009 03:51 PM
——————————————————————————–
Still no answer on this ticket, still sending bills…
What the F###K you think you’re doing?!!!
SP1504
Posted on 18 May 2009 06:30 AM
——————————————————————————–
You have an outstanding invoice 105559 from December 18th, 2007 in the amount of $96.96, we also applied a Non-payment penalty for the past due amount. I will remove the Non-payment penalty once the outstanding invoice has been paid.
Thank you,
Serverpronto
Alex
Posted on 18 May 2009 02:40 PM
——————————————————————————–
Excuse me?!
First of all I got a server which had to be rebooted all the time and then when I try to signout because of this, you don’t never give any feedback or whatsoever about my cancelation.
Funny, on this page other people complain about exactly the same issues:
So you think I’m that stupid to pay you for a cripled server which I canceled and after my cancelation you even send me a new bill for another 3 months?
Well let me state this:
My hourly rate is $100,- an hour. Allready spent in total 5 hours for canceling your ‘service’. So I’ll have to charge you $500,-.
Now serious… If you still try to charge me and keep sending thread mails like you will contact my Credit Card company etc, etc. I will report your behaviour to Federal Trade Commission.
Just posted this reply, I wonder what ‘none response’ I will get this time.
Beware this company! they setup a server in Panama and when I asked them that I want it in USA as latency in Panama sucks they asked me for $75 relocation fee. I cancelled the service and never used the server. Didn’t have a problem with my credit card until yesterday, I was going to buy something and I put money on my credit card and a few minutes later they took almost all the money!!
When I ask my credit card company they told me Infolink/Serverpronto was the cause, they were trying 5 times every day and finally succeed!!!
Bastards!!!
They screwed me too. Had to cancel my debit card. The ticket system wasn’t even working on their site.
Please beware of Serverpronto and Infolink Communication. They conduct very fraudulent business practices and n were recently removed from the BBB in Florida.
If you know any friends that might be interested in this company because of their low/attractive online rates, please warn them to stay away. They will provide you with a defective server and operating system and then charge you an additional $75.00 per half hour for customer service. They intentionally disrupt your service for them to milk you. They also will keep charging your credit card. Be warned!
Apparently, in other to cancel your service with Serverpronto and “due to security” reasons they will require you to mail them the photocopy of the front and back of your credit card and your government ID. Please don’t do this as this is a way for them to gain access to your identity and did could be very detrimental as you will be vulnerable to fraud.
Please be warned. Infolink Communication/Serverpronto is a scam and a fraudulent company.
I have the same issue as many people here. They refuse to accept the cancellation and then continue charging. I have since stopped trying to resolve this amicably and just cancelled my credit card.
Be warned, Serverpronto are the worst business (infotech or otherwise) I have ever been a customer of. Do yourself a favour and spend a little more at another company whose business practices don’t borderline on fraud.
They are absolute scum of the earth.
and another.. tried to cancel, saw the silly cancellation form, search and saw this post… geez..
how does a company conduct business in this way, still exist after many years??
what ever happen to FBI, Trade commision and so forth?
Don’t use ServerPronto. It’s very difficult to cancel their service. You have to scan your identity photo and your credit card. You also have to fax them to ServerPronto and wait for them to process.
If you don’t have a fax machine, you can try free online fax at https://faxzero.com/
I’m still dealing with them from 2007!
I did their proper procedure of canceling and they’re still trying to get me for another 3 months service and the $300 late fee. They’re claiming they never got my cancellation request and of course I don’t have fax records from 3 years ago.
So I tried for a week to get an address to mail a money order (they’re NOT getting a valid credit card or cheque), finally got one. Sent it registered mail, return receipt requested.
Well I just got it back 3 months later, they refused to sign for it. Reopened my ticket and was told I sent it to the wrong address, that was their “data center” and only accept ups/fedex.
Well thanks to google maps and street view, their “data center” is some run down neighborhood full of crooked looking little chop shops. And the new “office” address is just box at a ups store.
AVOID these guys like the plague!
Ohh and the service was horrible for the 2 weeks I “tried” to use it, hard drive died in my server, randomly froze and I couldn’t reboot it remotely, and I think it was hosted on dialup, it was having trouble serving me the default apache “your server works” page. GARBAGE!
I have an account with them since 2004 and I’m quite pleased. I have the cheap 33$/month system and I never keep money on my credit card. I only deposit those 33$ before I pay them , or I deposit whatever amount I need to pay something. The bank is very close, 3 minutes away, so it’s easy for me to just go there, deposit money on the card, and then pay for something on the internet.
Their system did try to double charge me at one point, but since I had no money on the card there was no harm done. And I’m sure that was just a mistake. Their site is not a scam. And their customer support is very fast at any time of the day and quite helpful. Also plenty of times I was late with payment, even over one week late, and still there was no problem, they didn’t suspend my account or anything.
Also their server rarely goes down and when it does it’s back within minutes.
So I’m satisfied. Other people who wrote on this thread bought expensive servers, so maybe they have higher expectations, but serverpronto offers the best value for the cheap servers. I didn’t find any other provider to offer the cheap reliable servers that they do.
The service is mediocre at best, the cancellation is a nightmare, and even after confirming the cancellation they continue to bill you. Do not, under any circumstance, even consider buying hosting from this company. I don’t have any recommendations on who to buy from instead, just do yourself a favour and make sure it’s not this lot or you’ll regret it.
I signed up for their too good to be true deal of $5 Deal. 4 months later, they tell me that they can no longer continue due to it being ‘promotional’ and they’ll be moving me to $33/month plan. The fine print didn’t mention anything about it being only 4 months long. Now, I have to cancel but it makes me FAX my ID and my Credit card. This is very very scary.
The ServerPronto service was OK for us for several years, but now I’m going through cancellation hell for two systems. I was shocked to see their identity theft kit “cancellation” form and then posts all over the internet about their fraud. I have sent them a cancellation notice by ticket, FAX, and certified mail. Their ticket responses so far have been negative and threatening. They leave phone numbers to call back that don’t work, and their ticket website is currently down. Here was their most recent response:
Mr. XXXXXXX,
These are the cancellation procedures as stipulated in our Terms of Service which you agreed to prior to ordering the service. Therefore you are bound to these procedures. THIS IS NOT AN ACCEPTABLE FORM OF CANCELLATION. Our merchant bank is well aware of this so it is everyone’s best interests to resolve this matter efficiently. If you would like to call and speak with a manager, they are available to you 7 days per week.
This ticket thread will close in 24 hours. If the form is not submitted correctly, the cancellation request will be null and void and the account will remain open.
Thank you.
Infolink 1423
Every time i visit here, the’re always a good topic, thanks making excellent post.
thanks from Transferring Credit Card Balances
I am in the midst of trying to cancel, they just ignore all email. I had to check every time if I didn’t get billed twice which happened many times.
They raised their prices many times without notice, it seems to be mob to me.
They are out of luck though, I live in Canada they can send shit I will and don’t have to pay anything I cancelled my credit card anyway.
DO NO BUSINESS WITH THEM, CHEAP = PROBLEMS
” 1. They have incredibly complicated sign-up and cancellation procedures. You either have to send requests by (ordinary) mail or fax. When you cancel your contract, they request even more information from you than when you sign-up for it.
2. They are very slow at processing customer requests – they need several days to set-up your server, and two days to confirm your cancellation (contrary to most of other providers where you can have your server up/down in matter of hours).
3. Watch out for small letters! They force you to request cancellation of your contract 30 days before you want it to be canceled. So, if you are simply not satisfied with their service, you still have to pay them one more month.
4. Their uptime is awful – our service (which needs to be uptime 99.9%) has strange blackouts in connection to ServerPronto servers.
5. Their technical support is bad – they couldn’t find out reason for connection blackouts for more than a week.
In summary: very cheap, and very bad solution. Instead of buying cheap solution, consider investing more money in your server, and have good product in your hands. “
Dear Madame or Sir,
I am the new customer service representative of ServerPronto. I am reaching out to former customers of ours who had negative experiences with our services. Due to shifting circumstances and a change in management and execution we are now arising again out of the ashes of former terms and business practices. The previous management is no longer with the company and the board of directors has taken direct control.
With a new mission and a customer oriented approach, we already made the necessary step of adapting our “Acceptable Use Policy” and improving business procedures.
We want unsatisfied customers to be a source and a motivation for changes and improvement at our company.
The new management would love to hear from you and make amends for past incidents which have lingered far too long. How is it that the management staff here at ServerPronto can make this right with you and hopefully start a fresh, profitable and mutually beneficial relationship for all parties.
Kind regards,
Marlon
Still up to their old stuff. supposedly split their panama operations off to a different company (warning, it’s the same company) called fortatrust.com I canceled last month but I guess they “lost” it. They tried to charge me again, guess what, I’m not idiot, all my dealings were with a disposable “pre-paid” card. Charge all you want, I already closed the account losers!
WARING. Don’t use Fortatrust/Serverpronto or be ready to use it for life.
It is impossible to terminate any service.
To terminate the service, you need to call them according to their rules.
After you provide them your info on the phone, they will put you on hold and you will be waiting forever.
It has been 4 months since I started terminating a service, the struggle still going on.
Well thanks Marlon for the heads-up, unfortunately nothing seems to have changed!
Is it legal that they demand all that information (CC-/ID copies and such) for canceling an account? Do the US not have no consumer protection that forbids such shady practices? Seems odd to me since every good that is potentially hazardous needs to be labeled with those huge warning tags – even ski passes. American double standards at work I guess…
John
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I am working as a lawyer in Panama and I can assure you that Fortatrust and Serverpronto are different companies. Serverpronto sold their Panam datacenter to Fortatrust and Fortatrust is illegally using Serverpronto’s name. Serverpronto is in a lawsuit with Fortatrust. The case is still going on.
As with their services, they provide self managed servers and thus their services are limited. They provide managed support but with an extra cost. In their sites, they state that they expect buyers who are well versed with server troubleshooting or buyers with their own adminstration team. My brother have a IT administration team and thus he is very happy with Serverpronto.
Yes, they have a lot of procedures and it comes under fraud prevention and protection acts. This is stated under the cyber law and they abide it properly unlike other service providers.
Late fees, guyzz. That shows irresposibility. If you really care about your business, you will check and pay your invoice at correct times. And all rules regarding their extra charges, late fees are in their terms and conditions and Acceptable usage policy.
I can assure that 90% of the above people have not went through the terms and conditions and AUP completely. So, a lawsuit with them is not going to get you anything except a grand failure.
Hail to Serverpronto!!
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serverpronto still sucks (2014). Choppy connectivity and horrible customer service. Definitely not a company you would want to host important equipment with.
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