how does a company conduct business in this way, still exist after many years??

what ever happen to FBI, Trade commision and so forth?

Be warned, Serverpronto are the worst business (infotech or otherwise) I have ever been a customer of. Do yourself a favour and spend a little more at another company whose business practices don’t borderline on fraud.

They are absolute scum of the earth.

If you know any friends that might be interested in this company because of their low/attractive online rates, please warn them to stay away. They will provide you with a defective server and operating system and then charge you an additional $75.00 per half hour for customer service. They intentionally disrupt your service for them to milk you. They also will keep charging your credit card. Be warned!

Apparently, in other to cancel your service with Serverpronto and “due to security” reasons they will require you to mail them the photocopy of the front and back of your credit card and your government ID. Please don’t do this as this is a way for them to gain access to your identity and did could be very detrimental as you will be vulnerable to fraud.

Please be warned. Infolink Communication/Serverpronto is a scam and a fraudulent company.

When I ask my credit card company they told me Infolink/Serverpronto was the cause, they were trying 5 times every day and finally succeed!!!

Bastards!!!

I kept sending mails back that I allready send them a fax. They respond like we’ll investigate it and after a few weeks they send me new bills again.

That was in 2007, now in 2009 I still get billing e-mails from them, but I’m getting a bit irritated now, Never ServerPronto again!

Alex

Posted on 17 Dec 2007 01:03 PM

——————————————————————————–
A few weeks ago, I sent you a fax for signing out.
I still haven’t gotten any response to that.
No confirmation nothing.

I was using IP address 64.251.25.91-.92
I used your special quit Serverpronto form.

By the way I don’t accept excuses like the form wasn’t filled out correctly.
So we don’t need to respond.
I’ve blocked you from using my credit card.

So please don’t waste your time in the future sending me bills, because I’m not going to pay them.

SP1497

Posted on 17 Dec 2007 01:40 PM

——————————————————————————–
On what date did you sent the cancellation request?

Alex

Posted on 17 Dec 2007 02:26 PM

——————————————————————————–
It was on 12-04-2007…

SP1499

Posted on 18 Dec 2007 02:37 PM

——————————————————————————–
we are checking our records for your request

cancellation is pending

thank you for your patience

Alex

Posted on 17 May 2009 03:51 PM

——————————————————————————–
Ticket Opened by Customer
Reason Specified: NOT SOLVED!!!

Alex

Posted on 17 May 2009 03:51 PM

——————————————————————————–
Still no answer on this ticket, still sending bills…
What the F###K you think you’re doing?!!!

SP1504

Posted on 18 May 2009 06:30 AM

——————————————————————————–
You have an outstanding invoice 105559 from December 18th, 2007 in the amount of $96.96, we also applied a Non-payment penalty for the past due amount. I will remove the Non-payment penalty once the outstanding invoice has been paid.

Thank you,
Serverpronto

Alex

Posted on 18 May 2009 02:40 PM

——————————————————————————–
Excuse me?!
First of all I got a server which had to be rebooted all the time and then when I try to signout because of this, you don’t never give any feedback or whatsoever about my cancelation.

Funny, on this page other people complain about exactly the same issues:

http://bewest.wordpress.com/2007/02/13/serverpronto-sucks-boycott-infolink-and-serverpronto/

So you think I’m that stupid to pay you for a cripled server which I canceled and after my cancelation you even send me a new bill for another 3 months?

Well let me state this:

My hourly rate is $100,- an hour. Allready spent in total 5 hours for canceling your ’service’. So I’ll have to charge you $500,-.

Now serious… If you still try to charge me and keep sending thread mails like you will contact my Credit Card company etc, etc. I will report your behaviour to Federal Trade Commission.

Just posted this reply, I wonder what ‘none response’ I will get this time.

Read our conversation:

Solon Zenetzis

Posted on 13 Jan 2009 12:56 AM
Hello

what happened with my account cancellation and refund???
Solon Zenetzis

Posted on 15 Jan 2009 01:30 AM
Ticket Opened by Customer
Reason Specified: Why you don’t answer to me???
Solon Zenetzis

Posted on 15 Jan 2009 01:31 AM
Why you don’t answer to me??
SP1504

Posted on 15 Jan 2009 06:36 AM
Your account has been canceled, I did a brief search of your past tickets and did not see any offering of a refund. If you have a ticket number or correspondence with a staff member offering you a refund, please let me know.

Thank you,
Serverpronto
Solon Zenetzis

Posted on 16 Jan 2009 05:11 PM
Ticket Opened by Customer
Reason Specified: 07051970
Solon Zenetzis

Posted on 16 Jan 2009 05:13 PM
I don’t have a refund offer and I want my money back

I prepay for 3 months for something that doesn’t work properly.
Do the refund now
SP1504

Posted on 18 Jan 2009 08:11 AM
I can not offer you a refund simply because the customer asks for it, I have to be able to justify the reason for submitting refund requests to the billing department.

Use of ServerPronto/Infolink Service constitutes acceptance and agreement to ServerPronto/Infolink’s AUP as well as ServerPronto/Infolink’s TOS (Terms of Service)

IMPORTANT NOTICE: *All Payments To ServerPronto/Infolink Are Non-Refundable*

If you can provide me some details as to what was not working and any attempts you made to correct this issue with us, I will investigate your concerns.

Thank you,
Server
Solon Zenetzis

Posted on 18 Jan 2009 03:28 PM
When I sent you the cancellation form I write to you that your network is very slow. I don’t want to pay for something like this.

I am from Greece and if you compare it with other servers is at least twice slower.
Solon Zenetzis

Posted on 18 Jan 2009 03:42 PM
look your server:

tracert 200.35.148.188
traceroute to 200.35.148.188 (200.35.148.188), 30 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 0.816 ms 0.917 ms 1.035 ms
2 loopback2004.med01.dsl.hol.gr (62.38.0.170) 28.949 ms 33.117 ms 34.567 ms
3 62.38.99.49 (62.38.99.49) 38.493 ms 42.205 ms 51.996 ms
4 tengigaeth00-01-00-02.med00.ccr.hol.gr (62.38.97.29) 51.848 ms 53.187 ms 56.676 ms
5 ude202172.Frankfurt4.de.ALTER.NET (139.4.160.30) 58.365 ms 62.564 ms 68.239 ms
6 139.4.160.29 (139.4.160.29) 110.139 ms 112.500 ms 114.667 ms
7 ge-0-2-0.XR2.FFT1.ALTER.NET (149.227.18.101) 118.301 ms 92.673 ms 98.701 ms
8 so-2-0-0.IL2.DCA4.ALTER.NET (146.188.4.25) 182.978 ms 151.071 ms 152.640 ms
9 0.so-7-0-0.IL4.DCA6.ALTER.NET (146.188.15.102) 159.566 ms 153.548 ms 157.407 ms
10 0.so-7-0-0.XL4.IAD8.ALTER.NET (152.63.32.125) 161.342 ms 155.972 ms 159.812 ms
11 0.ge-3-3-0.BR2.IAD8.ALTER.NET (152.63.40.229) 160.784 ms 0.ge-7-1-0.BR2.IAD8.ALTER.NET (152.63.41.161) 155.416 ms 157.520 ms
12 64.212.107.157 (64.212.107.157) 386.443 ms 200.730 ms 200.827 ms
13 PCCWGLOBAL-PANAMA-GIG-E.GigabitEthernet4-5.ar2.PTY1.gblx.net (146.82.33.238) 228.964 ms 221.491 ms 222.641 ms
14 * 18-144-35-200.serverpronto.com (200.35.144.18) 238.255 ms *
15 freeextra.com (200.35.148.188) 500.610 ms 505.267 ms 508.885 ms

look another server:

tracert nom-athinas.gov.gr
traceroute to nom-athinas.gov.gr (84.244.174.73), 30 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 0.509 ms 0.594 ms 0.700 ms
2 loopback2004.med01.dsl.hol.gr (62.38.0.170) 23.109 ms 27.025 ms 29.253 ms
3 gigaeth04-02-14.akr00.ar.hol.gr (62.38.99.77) 36.883 ms 40.352 ms 46.471 ms
4 tengigaeth00-00-00-02.med00.ccr.hol.gr (62.38.97.25) 48.919 ms 53.095 ms 54.566 ms
5 212.162.9.18 (212.162.9.18) 58.565 ms 60.678 ms 68.602 ms
6 212.162.9.17 (212.162.9.17) 114.425 ms 119.880 ms 121.282 ms
7 ae-42-99.car2.Frankfurt1.Level3.net (4.68.23.196) 159.101 ms ae-12-69.car2.Frankfurt1.Level3.net (4.68.23.4) 136.702 ms ae-32-89.car2.Frankfurt1.Level3.net (4.68.23.132) 133.708 ms
8 212.162.4.202 (212.162.4.202) 202.234 ms 194.644 ms 191.448 ms
9 xe-0-2-0.xcr1.amd.cw.net (195.2.25.49) 130.294 ms 102.329 ms 106.976 ms
10 ge-0-0-0.dcr1.amd.cw.net (195.2.25.118) 95.157 ms 106.001 ms 90.024 ms
11 so-4-0-0-bcr3.amd.cw.net (195.2.10.81) 105.290 ms 100.999 ms 101.115 ms
12 iar1.amd.cw.net (208.173.210.24) 104.817 ms 98.788 ms 100.132 ms
13 wedare-gw-AMD.cw.net (208.173.223.254) 74.780 ms 76.435 ms 80.866 ms
14 ge-1-1-0.M10.AMS.we-dare.net (217.148.164.93) 83.306 ms 87.489 ms 74.856 ms
15 nom-athinas.gov.gr (84.244.174.73) 79.221 ms 74.895 ms 77.089 ms

or another random example

tracert torry.net
traceroute to torry.net (209.160.73.163), 30 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 0.528 ms 0.667 ms 0.792 ms
2 loopback2004.med01.dsl.hol.gr (62.38.0.170) 25.637 ms 27.065 ms 34.984 ms
3 gigaeth04-02-14.akr00.ar.hol.gr (62.38.99.77) 38.654 ms 40.328 ms 44.303 ms
4 tengigaeth00-01-00-02.adr00.ccr.hol.gr (62.38.96.29) 49.465 ms 51.214 ms 54.415 ms
5 ude202174.de.customer.alter.net (139.4.100.130) 57.035 ms 60.751 ms 68.642 ms
6 pos-3-0.gw2.fft4.alter.net (139.4.100.129) 111.268 ms 118.517 ms 120.417 ms
7 ge-0-2-0.XR2.FFT1.ALTER.NET (149.227.18.101) 123.079 ms 103.630 ms 104.656 ms
8 so-2-0-0.IL2.DCA4.ALTER.NET (146.188.4.25) 187.474 ms 185.016 ms 187.776 ms
9 0.so-7-0-0.IL4.DCA6.ALTER.NET (146.188.15.102) 188.741 ms 160.599 ms 164.932 ms
10 0.so-7-0-0.XL4.IAD8.ALTER.NET (152.63.32.125) 168.600 ms 156.109 ms 159.759 ms
11 0.ge-3-3-0.BR2.IAD8.ALTER.NET (152.63.40.229) 160.498 ms 0.ge-7-0-0.BR2.IAD8.ALTER.NET (152.63.41.157) 154.894 ms 0.ge-3-3-0.BR2.IAD8.ALTER.NET (152.63.40.229) 157.051 ms
12 te-11-0-0.edge1.Washington4.level3.net (4.68.111.253) 159.729 ms 167.344 ms 171.246 ms
13 ae-32-89.car2.Washington1.Level3.net (4.68.17.132) 177.650 ms 184.102 ms 187.973 ms
14 ge6-2.core1.dca2.hopone.net (66.36.224.190) 188.678 ms 194.197 ms 196.093 ms
15 209.160.73.163 (209.160.73.163) 166.060 ms 171.501 ms 158.006 ms
SP1423

Posted on 19 Jan 2009 01:42 PM
Solon,

There are things that can be done to change the network you are working on.

These are the terms of cancellation you agreed to prior to ordering, sir.

We cannot change these. The cancellation will be processed accordingly.

Thank you.

I review your comments about serverpronto.com service and I want you share with you my point of view and a problem I have/had with them:

Since three months more or less. I purchase a second server (I had there a server already so I decided to purchase a second one) and pay the total amount of this new server for $322.15 USD.
A couple of weeks before that, I experienced setbacks like they used to duplicate invoices (they call these “mistakes”) with the porpoise to charge you twice if you have a credit card… Well, in this time my credit card I provide them was cancel (thanks to god), so any charge was not possible.

After four days more less that I pay them, they automatically cancel my service, their excuse was that I could not have any reason for be “angry” about the technical support and the abusive way they treat clients and try to charge twice, etc excusing this as a “technical mistakes that administration area do”.

After they cancel my service and AFTER I PAID THEM AND CALL THEM DAILY, they stay agree to refund me, has passed already three months since that and nothing is yet in my credit card concerning a refund by their part.

Their excuse goes far… they try to clean her hands by telling that they didn’t charge twice and that there is not any deserve refund and unknowing totally the situation, or at less try to unknowing it.

So if you have experiencing this type of problems, please post any message as possible you can where refer to web hosting and dedicated servers service and let the people know what kind of people are inside this company, so if you are deciding to buy there a server, take in mind because you could be the next guy to be defrauded and if you have already this service, make the necessary think for avoid they try to do the same with you.

So server pronto service sucks.